Email settings page

This page displays the email-related settings, the effect they have processing incoming emails, and generating outgoing emails.

It shows settings that are not only on this page, but also in the following:

• global properties
• default group configuration page, in the group properties form.
• organization configuration (for those with a Service provider license)

If you define a global template, its group configuration overrides the default group configuration.

Where the setting is configured, and can be modified, is indicated by the colored pill to the right of each heading  – hold the cursor over a pill to reveal the property names to modify.

Incoming emails

The settings on this tab affect the handling of incoming email messages.

Email domain

The email domain is used for incoming emails, that is, email addresses users can use to create comments in PageSeeder (the email domain the users “send to” and where PageSeeder receives). It can be edited either on this page (which automatically updates the global properties), or in the global properties.

If set to pshosts, email uses the domain of the default folder for the group. If blank, incoming email is disabled.

Other settings

Mail server

Indicates whether the incoming mail server is enabled, the transport layer security (TLS) settings, which port will accept the incoming email, and if it is bound to an IP address.

Auto-responder

The auto-responder is protection against an excessive volume of incoming messages. When too many messages arrive at a thread or location in a given timeframe, a warning message is sent to the sender and all administrators. After the message limit is reached, PageSeeder ignores additional email from that source, to that location or thread.

Forbidden attachments

For security reasons, PageSeeder will reject email with a file attachment that has one of the extensions in this list. View the mail logs page to see whether any message was rejected for that reason.

Out of office

The “out of office” feature automatically updates user accounts to “on vacation” when PageSeeder receives auto-replies from their email address.

You can see how many auto-replies trigger that change and which text PageSeeder is to search for in the email subject.

Mail new thread by title Group

This option indicates whether incoming emails received as a reply to a discussion should create a new discussion if the title of the discussion is no longer in the email subject.

This setting can be modified for individual groups.

Rejected emails Group

This option indicates what PageSeeder is to do when it receives emails from addresses that don’t have access to the target group. They are returned to the sender by default, but it is possible to also forward the rejected email to a specific address.

This setting can be modified for individual groups.

Outgoing emails

This tab explains the settings, and their effect on the generation of outgoing email messages.

General settings

Email sender domain

Usually the same as the emailDomain global property, theemailSenderDomain global property allows for the configuration of a different address.

When a global template is in use, it is also possible to specify this value in the organization configuration.

Email sender

The name and email address used for the Sender mail header. The default value can be specified in the organization configuration.

Attachments and images

Specifies the maximum size of individual attachments PageSeeder will forward to users. For attachments exceeding this size, the email is sent with a download link rather than files. This also determines whether to embed images or send them as links.

Asynchronous notifications

By default, PageSeeder sends notifications synchronously (waiting for the SMTP server), so it is able to indicate whether email notifications were sent successfully. Depending on the capacity of the outgoing SMTP server, it is also possible to send email asynchronously. This means the response from the SMTP server won’t delay the response from PageSeeder.

Notifications sent to many recipients, for example, a large group, are sent asynchronously.

This setting indicates whether to send email synchronously, and the threshold for asynchronous notifications.

Notify From address

The email address used for the From mail header. This setting can be modified for individual groups.

DKIM

PageSeeder uses DKIM to sign email. You can use the built-in PageSeeder DKIM configuration or specify your own DKIM domain and selector using the organization configuration.

It is also possible to disable DKIM altogether using a global property. 

SMTP server details

Enter the address of the SMTP server for outgoing emails.

Select the appropriate type of connection to the server.

For Unsecure SMTP, the default SMTP port is usually 25 or 2525. As the connection is not encrypted, ensure that the connection to the server is secured in other ways.

If you select Secure SMTP over SSL/TLS, the default port is usually 465. Sometimes known as “Implicit SSL” or “Implicit TLS” in SMTP server documentation, this connection enforces end-to-end encryption between PageSeeder and the server, and provides the best security.

If you select Secure SMTP using STARTTLS, the default port is usually 587. This option might also be known as “Explicit TLS” in your SMTP server documentation. StartTLS is a protocol command used to inform the email server that the email client wants to upgrade from an insecure connection to a secure one using TLS or SSL.

SMTP authentication

Specify the username and password to access the email server, if it supports SMTP authentication.